One common way people check on a flooring store is through The Better Business Bureau. Wise decision. But let me show you exactly what happens when the BBB gets a complaint from a customer.

Firstly, the customer usually files the complaint online after answering a series of questions. When a complaint is received, the BBB sends a copy of the complaint to the company/owner notifying them a complaint has been lodged. It then invites them to respond to the complaint so a solution can be reached between both parties.

Complaints are NOT the problem in the industry.

The real problem is how many of them go unresolved! So when your scanning the company profile, don’t be alarmed if you see a high number of complains received. Many flooring companies have this ‘blemish’. Flooring is a fashion industry, meaning you will get very fussy customers who will file a complaint at the slightest provocation. Many go straight to the BBB and the company is entirely unaware.

The key number to look for is how many of those complaints have been resolved. So if you see 34 complaints received and 30 resolved, then you can be sure the company does everything it can to fix the issue (some people you’ll never make happy). But a strike rate of 6/34 tells you to run away – fast!

There are more flooring stores popping up than can be counted. I counted 7 within a 3.5 mile stretch of road near my residence! Thing is, many of the owners are in it for the quick buck. They know it too. Which is why a company that knows it won’t be there for long wont care if customers complain. Follow?

Their aim is to make money and close their doors and move on. But a company that’s been in business for a while and prides itself on its customers and quality products will move mountains to get problems fixed.

And if you check them out with the BBB and you can’t find them, then this is another sign of a scam company operating under different names or disguises so you can’t pick up their scent.

So before you strike a deal with a flooring store, get the BBB report on them and protect your investment.

This article was brought to you by Best Hardwood Floors, which is a shopping guide on buying hardwood floors, we help you buy the right hardwood floors for your home.

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